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Public Folder HelpDesk for Outlook 10.1
"collaborate on helpdesk tickets in outlook"
| Publisher: | kalmstrom.com Business Solutions |
| Website: | http://www.kalmstrom.com |
| Support: |
Other 3 products from kalmstrom.com Business Solutions:
Adds lots of features to any Outlook Calendar. Book resources and supplies.
» TimeCard
Plan and report time in the Outlook Calendar. Complete tool for workgroups.
Report Time and Expenses in Outlook Calendar. Statistics tool, PDA-integration.
Public Folder HelpDesk for Outlook 10.1
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrate... [read more]