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Queuing Model Excel 2.0 Icon  Queuing Model Excel 2.0

"optimize service staff to minimize costs."

 
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Popularity: Popularity: 47.3% 47.3%
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Queuing Model Excel 2.0 Screenshot
 
Downloads: Total: 24  |  Last 7 days: 3
Publisher: Bizpep  |  View 13 other products
OS: Windows 95/98/ME/NT/XP/2000/2003/Vista  
Release Status: New Release 
Install Support: Install and Uninstall 
License: Shareware  | $27.00 to buy
Size: 151 KB
Release Date: 7/16/2001
Date Added: 7/10/2009
Last Update: 7/10/2009
Free Download Queuing Model Excel 2.0       Buy Queuing Model Excel 2.0
 
Queuing Model Excel Publisher's Description
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers. Now, go ahead and free download Queuing Model Excel.
System Requirements
Microsoft Excel
Related Tags
queue , queuing , model , customer , staff , service , line , points , utilization , flow , maximize , minimize , costs , tool , software , business , profit , optimize , excel , bizpep , queuing model excel , business , project management
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